Does this product have a warranty?
When you purchase any of our products
is automatically protected by the Warranty,
having 07 days to test it. And if you are not
satisfied with the investment made, within this period,
You can request a refund via support email
(service), without complications.
To find out more details about the Fraternal Santana guarantee
see "Terms of Use" on our website.
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Why buy from you?
We are the official sales channel for the products.
Only through this website do you guarantee that
you will receive original products at your home and are
protected by our warranty against defects or
dissatisfaction with the products.
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Will my purchase be secure?
Yes, our security system is monitored 24 hours a day and
certified by Norton Security, in addition to its
data is encrypted at 256 bits (the same used
by banks). It is impossible for fraud to occur in your name
as no data is stored in our system.
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How do I track my order?
All products are shipped with shipping codes.
internationally valid tracking and you can
check all movements directly on our website
website.
Our suppliers (industries that manufacture the
products) take an average of 5 business days to ship
the tracking number.
If even after this period you have not received it,
just contact us via email (sac@fraternalsantana.com).
To check your order, simply access the
link: https://soulari.com.br/pages/rastrear-meu-pedido

Return
You can find all the rules and steps of
return on the "Exchanges and Returns" page. If
have trouble finding this page just
write "exchanges" in the search.
What is the delivery time?
The delivery time for products is 2 to 5 weeks.
after the date of posting.
We send the tracking code within 7 business days after
confirmation of payment in the email registered in
buy.
Some products stay in Curitiba for a long time due to
the federal revenue inspection that verifies all
packages that enter Brazil and how they are
overloaded sometimes this delays a lot
deliveries. It is necessary to wait for delivery but it is not
Don't worry, your item will arrive.
We work with suppliers from Asia. When performing a
order with more than one item, you may receive more
of a tracking code and the posting can happen
on different dates.
IMPORTANT INFORMATION:
- In cases where the Post Office makes 3 attempts to
delivery and the product is returned to the sender, no
We are not responsible and do not refund.
- In cases of incorrect address, address
incomplete, recipient unknown at place of
delivery, address unknown, recipient has moved
and mailman not answered, we are not responsible or
we refund. It is the buyer's responsibility
correctly fill in the requested delivery data
via the website at a location available for receipt.
- Products that are returned to the sender by
reasons mentioned above, can be forwarded to the
customer with payment of the return shipping, at his own expense
of the buyer.
- The import of a product, due to distance,
involves carriers, ports, airports, post offices,
etc. We have no way to speed up delivery or tell you the date
exact delivery. We work with International Shipping,
economical shipping with tracking.
- Tracking may take time to update
due to the distance. It is normal for it to take 20 days or
more for a new update.
- The 4 to 12 week period is an estimated period,
this way delivery can be made before or
after this period, with a maximum of 12 weeks.
Remembering that the vast majority of imports are
delivered in 45 days in Brazil.
- In cases of loss or object not located in the flow
postal code, will be identified and informed in its code
tracking, Fraternal Santana sends a gift card with the
same purchase value. This way the purchase can
be remade on our website.
- It is the responsibility of the recipients who are
awaiting orders from abroad, access the
tracking objects on the Post Office website and doing the
payment of postal dispatch by bank slip or credit card
credit to release the delivery of the order. The
deadline for delivery starts to count from the date of
confirmation of payment.
- All imported products when they arrive in
Brazil, go through customs in the city of
Curitiba, there they are inspected by the federal revenue service
Brazilian who choose who will be taxed.
All packages. Decree Law 1804/80 on
import guarantees that import up to $100USD
(US dollars) cannot be taxed. Most
of our products are low value coming directly from
our suppliers for you.
ATTENTION:
- All deliveries made from November to February
will be subject to delays in delivery due to the large
volume of deliveries by the Post Office during this period of the end
of year.
- Chinese New Year Celebration: Starting in
February 11 and end on February 25, all
orders placed in our store during this period